Frontier Utilities rates, plans, and reviews

Headquartered in Houston, Frontier Utilities is an electricity provider serving customers in Texas, Pennsylvania, Ohio, and New Jersey. It offers fixed-rate, variable-rate, and green energy plans, working with both residential and commercial customers.

Explore Frontier Utilities plans near you by entering your ZIP code at the top of this page.

Frontier Utilities sells residential and commercial energy plans with flexible contract lengths and a variety of plan types. The company strives to provide reliable, hands-on customer service and cost-effective rates for its customers throughout the U.S.

Frontier Utilities offers:

• Fixed-rate and variable-rate electricity plans
• Commercial energy plans
• Plans with customer-friendly features, like bill credits

At Choose Energy, we partner with dependable energy providers because we’re serious about building a trusted relationship with our users. 

Every electric company on our marketplace must meet our standards for reliability, customer service, affordability, and plan variety. Frontier Utilities successfully fulfills these criteria, and we’re pleased to feature the provider on our site.

As you browse Frontier energy plans on our marketplace, you may come across two types of plans: fixed-rate and variable-rate.

• Fixed-rate plans. If you choose one of these plans, you’ll pay a set rate for electricity, which won’t change as long as your contract is active. Usually, these agreements last between one and three years. Fixed-rate plans are ideal if you appreciate predictable energy costs, but keep in mind that they typically include an early termination fee (ETF) if you end your plan before the contract expires.
• Variable-rate plans. In contrast, variable-rate plans are contract-free — you can terminate your plan or switch providers at any time without paying an ETF. Your rate will change based on the wholesale price of energy, which can rise or fall significantly from month to month.

Ready to discover Frontier electric plans in your area? Submit your ZIP code on this page.

No-deposit options from Frontier Utilities

At the moment, Frontier Utilities doesn’t offer no-deposit or prepaid energy plans. However, depending on your credit history, you may be able to bypass the deposit requirement. Call Choose Energy at the phone number on this page to learn more.

Green energy with Frontier Utilities

Frontier’s plans contain 26% green energy, which exceeds Texas’ statewide requirement that all electricity plans derive at least a small portion of their power from renewable sources (such as solar). You can learn how much renewable power is in your plan by reading its Electricity Facts Label (EFL).

Moving or transferring service with Frontier Utilities

Preparing to move? If you’re a Frontier Utilities customer staying within the company’s service area, you can take your plan with you. Otherwise, you may be able to switch to a different Frontier Utilities plan or sign up with another provider.

Renting with Frontier Utilities

As a renter, you can choose from several excellent Frontier Utilities plans, including fixed-rate and variable-rate options. If you’re in a temporary living situation, you might find that variable-rate plans make the most sense for you since they’re month-to-month agreements. Otherwise, you can choose a fixed-rate plan with a term length that aligns with your lease.

Cancellation fees

With most providers, you’ll need to pay an ETF to cancel a fixed-rate contract early (variable-rate plans don’t have these fees). The Frontier Utilities cancellation fee is $150 for 12-month plans and $200 for 24-month plans.

Satisfaction guarantee

Frontier Utilities has a happiness guarantee for new customers. If you aren’t happy with your new plan, you can change it — with the usual Frontier Utilities cancellation fee waived — within 60 days of signing up.

Frontier Utilities business electricity

If you own a company in a deregulated area, you may be able to use Frontier Utilities for your business electricity needs. Learn more or start building your commercial energy plan by visiting Choose Energy’s business energy hub.

Other Frontier Utilities initiatives

Frontier electric customers who live in the CenterPoint Energy or Texas-New Mexico Power utility service areas may be eligible for a free CoolSaver A/C Tune-up. According to the provider, this service can improve an air conditioning unit’s efficiency by up to 27%.

Community investment

The Houston-based energy provider has a long history of supporting its community. Over the years, Frontier Utilities has worked with charitable organizations, including Habitat for Humanity, Workshop Houston, and Kicks 4 Kids.

Frontier Utilities sells a variety of electricity plans, so you should be able to find one that matches your energy usage habits and preferences. Here are some Frontier Utilities plans you’ll find on the Choose Energy marketplace.

• Frontier Saver Plus 12 and 24: These are fixed-rate plans, available in either a 12-month or 24-month contract. For every month you use 1,000 kilowatt-hours (kWh) or more, you’ll get a $100 bill credit.
• Frontier Saver 12 and 24: The Frontier Saver is a 12-month or 24-month fixed-rate energy plan. It offers a $50 usage credit for each month you stay between 500–1,000 kWh of electricity for the 12-month option and a $100 usage credit for each month you use between 1,000–2,000 kWh of electricity in the 24-month plan.
• Frontier Saver Max 12 and 24: These are also fixed-rate Frontier energy plans, with 12-month and 24-month term length options. You’ll receive a $125 bill credit for each month that you exceed 2,000 kWh of electricity.

Frontier Utilities’ territory includes several states, with a particularly large presence in Texas. You can find Frontier electric plans in the following utility service areas across the Lone Star State.

• AEP Texas Central: This utility company serves communities south of Austin and San Antonio, including Corpus Christi and Laredo.
• AEP Texas North: This service area covers cities such as Abilene and San Angelo.
• CenterPoint Energy: CenterPoint serves Houston and its surrounding suburbs, including Cypress and Katy.
• Oncor Electric Delivery: This utility’s service area is focused in Dallas–Fort Worth but also includes cities like Odessa and Waco.
• Texas-New Mexico Power: This company serves select cities across Texas, including Alvin and Lewisville.

Electricity rates vary depending on where you live, largely because utility companies charge different transmission fees based on location. As such, it’s important to specify your location when searching for electricity rates — otherwise, you could end up viewing inaccurate prices that aren’t valid where you live. Type in your ZIP code to explore the latest energy rates near you.

We’ve broken down our scoring model into three main categories:

• Customer service
• Online accessibility
• Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

 Customer service: 3/5

• P2C complaint score: 1
• Satisfaction guarantee: 5

Frontier’s score was hurt by a low P2C complaint score. The P2C score is pulled from the Public Utility Commission of Texas’ most recent scorecard, found here.

Online accessibility: 3.3/5

• Online bill pay: 5
• Online chat: 0
• Access to usage alerts & trends: 5

The online accessibility category was ranked on a yes or no basis for all three criteria. Frontier offers online bill pay and usage alerts, but missed the mark on online chat, averaging out its overall online accessibility score.

Business history: 5/5

• Years in business: 5
• Better Business Bureau accreditation: 5

Frontier has been in business for over ten years, landing it a top score of 5 in that area. It is also BBB accredited, with an A+ score. The BBB is a paid accreditation, but we have included it in this ranking as a measure of brand awareness and public image.

(Ratings updated 09/08/2022)

Before signing up for a plan, don’t forget to read the EFL. It will cover important details about your plan, including: 

• Your electricity rate per kWh used
• How much of your energy comes from renewable sources
• Fees for early cancellation

Seamless setup. After you’ve signed up for a new Frontier energy plan, the provider will get in touch with your utility company and set up your service. You shouldn’t experience any power interruptions if you’re switching from another electric company.

Get familiar with your electricity bill. When you receive your power bill, it will include charges from Frontier Utilities based on how much energy you’ve used and transmission fees from your utility. On top of delivering electricity to your property, utility companies also maintain power lines and fix outages.

When you live or own a business in a deregulated city, you can pick your own energy provider – but with so many power companies in the market, it can be tricky to decide which one is best for you. To help, Choose Energy offers a no-cost marketplace where you can compare providers in your area and sign up for a new plan.

Get started by entering your ZIP code on this page. You’ll get a list of current electricity rates near you, which you can sort and filter to find one that aligns with your needs. When you’re ready, you can sign up online or over the phone in just a few minutes.

Reducing your energy consumption is the most straightforward way to lower your power bill. You can do this by unplugging appliances and electronics you aren’t using, keeping your HVAC system well-maintained, and sealing up drafty areas in your home. Another way to lower your electricity bill is by switching to a plan with a cheaper rate.

• Headquarters: 601 Travis Street, Suite 1400, Houston, TX 77022
• Bill pay: Log in to your account online or call 1-866-926-8192
• Customer service: Call 1-866-926-8192 or email care@frontierutilities.com
• Outages: Report to your utility company

Will Frontier Utilities require a deposit?

Frontier Utilities may require a deposit before beginning service if you don’t have a strong credit history. Can’t afford a deposit? You can use Choose Energy to shop for no-deposit and prepaid electricity plans in your area.

What are Frontier Utilities business hours and the best numbers to call?

You can reach Frontier Utilities between 7 a.m. and 8 p.m. CT (Monday–Friday) or 8 a.m. and 5 p.m. CT (Saturday) by calling 1-866-926-8192 or emailing care@frontierutilities.com.

What is the best Frontier Utilities electricity plan?

It’s different for every household. Some people prefer the predictability of a fixed-rate plan, while others enjoy the low commitment of a variable-rate plan. Once you’ve decided what’s best for your needs, you can choose a Frontier Utilities plan that meets your criteria.

Do the Frontier Utilities rates shown include everything?

The Frontier energy rates on Choose Energy are all-inclusive except for government fees and taxes.