TXU Energy rates, plans, and reviews

Founded in 1984, TXU Energy is the largest retail electricity provider (REP) in the state of Texas. The state deregulated its energy market in 2002, so you have the power to choose from several energy providers and plans. Read on to find out more about TXU Energy rates, plans, and reviews.

You can explore TXU energy plans on our marketplace to make the right choice for your home. Enter your ZIP code to begin browsing TXU Energy rates in your area.

TXU Energy is known in Texas for its reliable service and affordable electricity rates. The company offers a 60-day satisfaction guarantee for new customers and has several different plans to fit your needs.

• Fixed-rate plans with terms from 12 to 36 months
• Variable-rate plans
• Plans with 100% renewable energy

TXU Energy is one of Texas’s leading energy providers. Choose Energy only partners with the most trusted energy companies and maintains strict criteria when choosing which providers to feature in our marketplace. Criteria we consider include reliability, variety of plans, affordability, and customer satisfaction. TXU Energy meets all of these criteria, which is why we’re happy to partner with them.

Types of rates offered by TXU Energy

TXU Energy offers several different types of energy plans, including fixed and variable rate options.

• Fixed rate plans: With a fixed-rate plan, you pay a single rate per kWh for the electricity that you use each month. Contracts tend to last from 12 to 36 months. This plan type is best for consumers who want stability and protection from changes in the energy market. However, you may have to pay an early termination fee (ETF) if you end your contract early.
• Variable rate plans: Variable-rate plans are ideal for consumers who don’t want to be locked into a contract. The rate per kilowatt-hour you pay changes each month based on the wholesale cost of energy, so your bill is likely to fluctuate.
• Prepaid energy plans: Prepaid plans are a no-deposit option where you pay for electricity as you go. These plans also do not lock you into a contract and do not require a deposit to begin service. Consider a prepaid plan if you are looking to reduce your electricity usage and bill.

Enter your ZIP code into the Choose Energy marketplace to learn more about rates and plan types in your area.

No-deposit options from TXU Energy

For those who wish to avoid paying a deposit or have a lower credit score, a no-deposit plan might be the best option. TXU Energy offers some no-deposit and prepaid plans. Enter your ZIP code to find which TXU Energy no-deposit plans are available in your area.

Green energy with TXU Energy

TXU Energy offers several green plan options using renewable energy from the solar power available in Texas. There are Solar Value, Solar Saver, Solar Club, and Free Nights & Solar Days plans. The amount of renewable energy in these plans ranges from 6% to 100%, which you can find more about by reviewing the Electricity Facts Label of your plan. 

Moving or transferring service with TXU Energy

If you are moving to a new address, you can easily transfer your TXU Energy service. Just contact TXU Energy using one of the options below, and they can help you move your plan. If you are relocating to an area where TXU Energy does not operate or want to switch to a new provider, you can do so without paying an early termination fee. Use the Choose Energy marketplace to find providers in your new area.

Renting with TXU Energy

TXU Energy doesn’t just serve homeowners. You can also shop their plans if you rent a home or apartment. TXU offers variable-rate plans, meaning you aren’t locked into a contract. You can also find shorter-term fixed-rate plans. And the good news is that it’s easy to transfer your energy plan when you move.

Cancellation fees

Most energy providers charge an early termination fee on their fixed-rate plans. You’ll pay this fee if you decide to cancel your service before the end of your contract. The fee depends on your provider and the length of the plan you have. TXU Energy charges fees ranging from $150 to $395 for early termination of your plan.

Satisfaction guarantee

TXU Energy offers a 60-day satisfaction guarantee. If you’re unhappy with your plan, you can cancel within 60 days of your activation date and avoid paying a cancellation fee.

TXU Energy business electricity

TXU Energy offers personalized service and customizable plans for businesses, large and small. Each plan comes with a 60-day trial. Find out more about a customized business energy plan and request a quote today. 

Other TXU Energy initiatives

TXU Energy doesn’t just offer electricity plans. Here are a couple of other initiatives the company offers:

• Home protection plans: TXU Energy offers a variety of home protection plans to cover your heating and cooling systems, appliances, home systems, plumbing, electricity, and even your entire home.
• EV Pass: If you have an electric vehicle, you can get 50% off energy charges every weeknight and all weekend with electricity powered by 100% renewable energy.

Community investment

TXU Energy has developed several programs to aid its local communities, including:

• TXU Energy Aid: EXU Energy helps struggling Texans pay their electricity bills.
• Trees Across Texas: TXU Energy has provided more than 285,000 trees to its communities.
• Energy in Action: This is the company’s employee volunteer program, which encourages employees to give back to local communities.
• Energy Assistance Workshops: This program aims to keep social service agencies informed.

Customers have several TXU Energy plans to choose from, with a variety of rates and terms. The following are some of the options customers will find on the Choose Energy marketplace.

Smart Edge 12:

With this 12-month fixed-rate plan, you can get a Smart Savings bill credit of $30 for each billing cycle when you use more than 800 kWh. We recommend this plan if you consistently use 800 kWh or more a month. Because the $30 savings doesn’t apply to usage less than 800 kWh, we do not recommend this plan to customers with lower energy consumption.

Flex Rewards:

This variable-rate plan allows you to pay month-to-month and receive 3% cashback with loyalty rewards. More information about the 3% cashback reward is available in the plan’s EFL. As you are not locked into a specified term, there are no early cancellation fees, but your usage rate can vary from month to month. This is a great option for customers who do not want a contract.

Free Nights & Solar Days 12 (8 p.m.):

This 12-month fixed-rate plan uses 100% renewable energy. TXU Energy purchases solar energy and solar renewable energy credits each month equal to the full amount of your usage during the day, between 5:00 a.m. and 7:59 p.m., and wind renewable energy credits equal to your usage at night, from 8:00 p.m. to 4:59 a.m. Customers receive a 100% discount on all energy charges and TDU delivery charges during night hours. We recommend this plan to customers who spend more time at home during the evenings as opposed to the day, such as families with children in school or those with day jobs.

Smart Deal 12:

This fixed-rate plan has a contract starting at 12 months. You can receive a Smart Savings bill credit of $30 each billing cycle if your usage exceeds 1,200 kWh. The energy charge is the least expensive for customers who use between 1,201 and 2,000 kWh, so we recommend this plan if your monthly usage consistently falls within this range.

With more than two million customers, TXU Energy serves many of the state’s cities and communities.

• AEP Texas Central: This service area covers Corpus Christi, Laredo, McAllen, and Victoria.
• AEP Texas North: This service area spans across Abilene and San Angelo.
• CenterPoint: This service area includes the Houston metropolitan area.
• Oncor: This service area includes Arlington, Dallas–Fort Worth, Irving, Midland, Odessa, Tyler, and Waco.
• Texas-New Mexico Power: This service area includes Dallas–Fort Worth, Houston, and Midland.

The process of comparing TXU Energy’s electricity rates couldn’t be easier. Enter your ZIP code to see a list of available plans and rates. Depending on where you live in the state, the rates may vary due to the different rates utility companies charge for delivering your electricity.

We’ve broken down our scoring model into three main categories:

• Customer service
• Online accessibility
• Business history

Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. To learn more about electric provider reviews, see our full list here.

Customer service: 4.5/5

• P2C Complaint score: 4
• Satisfaction Guarantee: 5

In the customer service category, the P2C complaint score is taken from the Public Utility Commission of Texas’ most recent scorecard, which can be found here. Satisfaction guarantee was ranked on a yes or no basis. TXU Energy offers a 60-day satisfaction guarantee.

Online accessibility: 5/5

• Online bill pay: 5
• Online chat: 5
• Access to usage alerts & trends: 5

For each of these measures, providers were assessed on a yes or no basis. TXU Energy offers its customers online bill pay, an online chat feature, and access to usage alerts and trends.

Business history: 5/5

• Years in business: 5
• Better Business Bureau accreditation: 5

TXU Energy has been in business for 103 years, earning them a five on the Choose Energy scorecard. Meanwhile, TXU Energy has been Better Business Bureau accredited since 2007 and holds an A+ BBB rating. While the BBB is a paid accreditation, we have included it here as a measure of brand awareness in the eyes of the consumer.

To read more Texas energy provider reviews, see the full reviews guide.

(Ratings updated 09/08/2022)

Choose Energy makes the process of starting or switching to a new plan simple. Once you choose your energy plan, your new provider will handle the process of setting up your electricity.

Read the Electricity Facts Label before making a final decision on your plan. For each plan, you’ll learn:

• Price per kWh based on how much electricity you use
• How much of the plan’s energy comes from renewable sources
• The plan’s early termination fees, if applicable

Enjoy hands-off set up. Once your plan is confirmed, TXU Energy will finalize the set-up process with your utility or transmission and distribution service provider (TDSP) for you. Additionally, there’ll be no disruption of service when you’re changing providers.

Understand your electricity bill. Your bill will contain charges from TXU Energy for the amount of electricity you use and from your utility or TDSP for delivering it to your home. The TDSP also maintains the power lines and restores outages. If there is a power outage near you, contact your utility company.

Thanks to energy deregulation in Texas, homeowners and business owners can choose their own energy provider. The Choose Energy marketplace simplifies this process by showing you all of the rates and plans available near you, all in one place.

If you’re ready to start shopping for electricity companies near me, enter your ZIP code. You can filter for specific providers, types of plans, contract lengths, green energy, and more. Once you choose the plan that’s right for you, you can sign up in just minutes from our marketplace.

If you want to save money on electricity, you can do so by reducing your energy usage or switching to energy-efficient appliances. One of the most effective ways to save is to switch to a more affordable energy plan. Learn more by checking our guide to lowering your electricity bill and using the Choose Energy marketplace to browse cheap electricity rates.

• Headquarters: 6555 Sierra Dr., Irving, TX 75039
• Bill pay: Log in to your TXU Energy account or call 800-818-6132
• Customer service: 800-818-6132
• Outages: Report to your utility company

What services does TXU Energy offer?

TXU Energy offers a variety of services including fixed-rate and variable-rate plans, business plans, and plans powered by 100% green energy.

Will TXU Energy require a deposit?

Depending on your credit score, you may be required to pay a deposit when you sign up for your plan. If you’d rather avoid a deposit, you can search our marketplace for no-deposit plans.

Will TXU Energy charge me a cancellation fee?

TXU Energy charges an ETF if you end your service before the end of your contract. They charge $150 for 12-month plans, $295 for 24-month plans, and $395 for 36-month plans.

How do I sign up for TXU service?

Sign up for TXU Energy quickly and easily through the Choose Energy marketplace. All you have to do is enter your ZIP code on this page to get started. Use the filtering tools on the marketplace to view available rates by things such as provider, green energy, and rate type. If you find one that suits your needs, follow the “check availability” link to complete the process.

What is the best TXU Energy electricity plan?

There’s not one TXU Energy plan that’s best for everyone. To choose the best plan for you, consider your budget, the type of plan you want, and your energy usage habits.